Our Promise
We accept returns within 30 days of delivery. If something is not right, we will make it right — refund or exchange, your call.
Return Conditions
To be eligible, items must be:
- Unused, unworn and in the same condition you received them
- In the original packaging, with tags and protective covers intact
- Returned within 30 days of the delivery date
For hygiene reasons, fragrances and cosmetics that have been opened or used cannot be returned unless they arrived damaged or incorrect.
How to Start a Return
- Message us on WhatsApp or email info@valintl.com with your order number and the reason.
- We reply within 24 hours with the return address and instructions.
- Ship the item back using a tracked service and send us the tracking number.
- Once we receive and inspect it, we process your refund or send the replacement.
Refund Timing
- Inspection: within 3 business days of arrival at our facility.
- Refund issued: within 2 business days of approval.
- Back in your account: typically 5–10 business days, depending on your bank or card issuer.
Who Pays Return Shipping
- Our error (wrong item, damaged, defective): we cover return shipping and replace or refund in full.
- Change of mind: the customer covers return shipping. The original shipping fee is not refundable.
Damaged or Incorrect Items
Report it within 7 days of delivery with photos and your order number. We will send a replacement or issue a full refund — no need to return the item in most cases.
Order Cancellation
Orders can be cancelled free of charge any time before dispatch. Once a parcel has shipped, please follow the return process above.